Returns / Refund Policy

Refund and Returns Policy

At Littles Royale, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we're here to help. Please review our Refund and Returns Policy below to understand your options in the event of a return or refund request.

Eligibility for Returns:
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging including tags and labels attached.
- Items that are personalized, customized, or intimate (such as undergarments) are not eligible for return unless they are defective or damaged upon arrival.

Initiation of Return:
- If you wish to initiate a return, please contact our customer service team within 14 days of receiving your order to request a return authorization.
- To request a return authorization, please provide your order number, the item(s) you wish to return, and the reason for the return.

Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect item shipped, item arrived damaged).
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item(s). We are not responsible for items lost or damaged during return shipping.

Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 3-5 business days.
- Please note that shipping charges are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to our error.

Exchanges:
- If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact our customer service team to arrange for an exchange.

Non-Returnable Items:
- Certain items are non-returnable, including:
- Gift cards
- Personalized or customized items (unless defective)

Refund Exceptions:
- We reserve the right to refuse a refund if the returned item is not in its original condition, is damaged or missing parts for reasons not due to our error, or if the return is initiated beyond the specified return period.

Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue promptly, including providing a replacement or issuing a refund.

Cancellation of Orders:
- Orders that have already been processed and shipped cannot be cancelled. Please refer to our Shipping Policy for more information on order processing times.

Contact Information:
- If you have any questions or concerns regarding our Refund and Returns Policy, please don't hesitate to contact our customer service team at littlesroyale@gmail.com We're here to assist you!

By making a purchase with Littles Royale, you agree to adhere to the terms and conditions outlined in this Refund and Returns Policy. We appreciate your trust in us and strive to provide you with a hassle-free shopping experience.